Whilst most goods are available for immediate delivery, when out of stock your order will be automatically placed on back order and you should allow up to 28 days for delivery. You will be informed of an estimated shipping date.
If upon arrival you find that your boots are an incorrect fit, these can be exchanged within 14 days of receipt. Please click on Contact Us and follow the return procedure. It is wise to check your foot size with the Foot Size Checker module in this program. It reduces the risk of an incorrect fit.
We can only accept boots back that are unworn and in new condition.
You will need to decide within 14 days of arrival of the goods if you will keep the goods. If goods are not suitable you can return them for refund and if they been returned for that reason, provided they have been accepted, a refund will be made within 30 days of arrival of goods.
Worn footwear cannot be accepted for return. Shipping charges, local taxes and import duties are not refundable.
A small charge will be deducted for cost incurred by the credit/debit card company.
You have to ensure that the goods arrive with us in good condition. We only make refunds for goods that have been received.
Goods purchased with special promotions can also be exchanged or returned for refund and the same conditions apply to regular purchases. You will be only refunded what you have paid for the boots . Where boots have been supplied with free postage, this free postage concession applies only if the boots are retained. If the boots are returned for refund, the cost of postage becomes payable.
Custom made boots.
Your boots are made to the information you provided and therefore these cannot be exchanged nor returned for refund.
The measurements provided are the basis on which we construct your boot and our designers will use all their skills to produce a boot for you that meets your requirements.
Please note that a boot cannot be made to your exact leg measurements, otherwise you would not fit in it. In particular in the ankle area some extra space is needed for you to walk comfortably and be able to drop your heel when riding.
Boots purchased from the Bargain section on the website are seconds or end of lines.
These are not returnable and cannot be exchanged. They are guaranteed for quality in same way as regular goods.
Our boots are of the highest quality but in the unlikely event that there is a manufacturing fault then please contact us.
Goods will be shipped by Royal Mail should expect arrival within 7 to 14 days from date of dispatch.
If import duties or local taxes are levied by local Customs, this is the responsibility of the buyer.
Arrival of goods
Your parcel will have been dispatched in good condition. If it arrives damaged, we suggest when you sign for it that you marked it Damaged. If goods are damaged in transit, please inform us forthwith.
We accept most credit and debit cards for purchases through this website. We do not accept American Express and Diners Club card.